Support Repairs

How can
we help?

Repairs may only be carried out using original spare parts and by licensed service partners/dealers. Opening the device or its components and installing non-original components of any kind will result in the immediate forfeiture of the warranty claim.


Please keep the packaging in case the scooter is ever to be shipped. (e.g. repair).

The products are repaired by our authorised service centre in Ahrensburg (Germany) or in Zurich (Switzerland).

Purchase from a retailer:

Contact your salesperson for repair of your device.

Purchase from SoFlow Online Shop:

Register your product for repair with SoFlow customer support. Once registered, the repair process can begin.

Required information:

  • Serial number
  • Proof of purchase
  • Detailed error description
  • Visible defects (photos if possible)
  • Complete address
  • Country
  • Telephone number

If all parts are available, the repair will take between 7-10 days.

Switch the scooter off and on again. If the error still occurs, contact SoFlow customer support via the contact form.